Terms & Conditions
Last updated: 3 September 2026
These terms explain your rights and responsibilities when you use this website (Part A) and when you agree a paid service with Alfordz International Ltd (Part B). Last updated: 3 September 2026.
Part A — Website Terms of Use
A1. Who we are
This website is operated by Alfordz International Ltd, a company registered in Scotland with company number SC877275. Our registered office and correspondence address is 37 Provender House, Waterloo Quay, Aberdeen AB11 5BS, Scotland, United Kingdom. You can contact us at info@alfordzinternational.com. In these terms “Alfordz”, “we”, “us” and “our” mean Alfordz International Ltd.
A2. Using this website
You may use this website for lawful personal purposes to learn about our services and to contact us. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code, or copy or reuse its content beyond normal personal use.
The information on this website is general information about study-abroad and healthcare-career routes. It is not advice for your individual circumstances, and rules, fees and entry requirements change. You should always check the current position with the relevant official source before making a decision, and take professional advice where appropriate.
A3. Content and intellectual property
Unless stated otherwise, the text, layout, graphics and design of this website belong to Alfordz or are used with permission. You may view and print pages for your own personal, non-commercial use. You may not republish, sell or systematically extract content without our written permission.
A4. Links to other websites
We link to external websites, such as official regulator and government pages, for your convenience. We do not control those sites and a link does not mean we endorse them. External links open in a new tab.
A5. Availability and changes
We try to keep the website available and accurate but we do not guarantee that it will be uninterrupted or error-free. We may change, suspend or withdraw any part of the site, and we may update these website terms; the version on this page applies to your use of the site.
A6. Our responsibility for the website
We are responsible for loss you suffer that is a foreseeable result of our breaking these website terms or failing to use reasonable care and skill. We are not responsible for loss that is not foreseeable, or for business losses, as this is a consumer website. Nothing in Part A limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
Part B — Terms for Paid Services
Part B applies when you agree a paid service with us. Browsing this website, making an enquiry or receiving a free initial eligibility discussion does not create a paid-services contract.
B1. Definitions
- “Client”, “you” – the individual who agrees a paid service with us.
- “Services” – the education-consultancy, training, administrative application-support, interview-preparation and ethical healthcare-career support we agree to provide to you.
- “Service Proposal” – the written description of the Services, scope, price and any third-party costs that we send you before you commit.
- “Third-Party Provider” – a university, employer, examination body, regulator, translator, government body or other organisation that makes its own decisions and charges its own fees.
B2. What our Services are — and are not
We provide independent guidance and practical support. We help you research options, prepare and organise applications and documents, prepare for interviews and language or competence tests, and understand published requirements.
We do not award or decide:
- admission to a university or course;
- a qualification, examination result or professional registration;
- employment, a job offer, sponsorship or a Certificate of Sponsorship;
- a visa or any immigration outcome.
Those decisions are made independently by the relevant university, examination body, regulator, employer or government authority, under the rules in force at the time. Entry requirements and rules change.
You also acknowledge that:
- a listing in a directory such as the World Directory of Medical Schools means an institution appears in that directory – it is not accreditation, recognition or endorsement;
- inclusion on the NHS Employers Ethical Recruiters List means an organisation has signed up to the Code of Practice for international recruitment – it is not preferred-supplier status, an NHS recommendation or approved-framework membership; and
- we do not charge any candidate a fee to be introduced to an employer. Any training or administrative service is described, priced and agreed separately, and is never a condition of a job offer or introduction.
B3. Immigration-advice boundary
Our visa-related work is limited to administrative document organisation, checklist support and pointing you to official government information. We do not give advice on your individual immigration position, and unless we tell you otherwise in writing we are not registered with the Immigration Advice Authority or another approved legal regulator. For advice about your circumstances, see information for people seeking immigration advice and use the Immigration Advice Authority adviser finder.
B4. How a contract is formed
After your free initial discussion, if you want to proceed we send you a Service Proposal setting out the Services, scope, price, payment terms, expected timing and any known third-party costs. A contract is formed only when you confirm your acceptance of the Service Proposal in writing (for example by email) and we acknowledge it. We will give you these terms and the Service Proposal in a durable form (such as a PDF or email) that you can keep.
B5. Information we give you before you commit
Before you are bound by a contract we will give you, in a clear and understandable way: our identity and contact details; the main features of the Services and anything they do not include; the total price including any taxes, or how it is calculated; the payment arrangements and when work will start and is expected to be delivered; how long the contract lasts and how it can be ended; how to make a complaint; your right to cancel and the model cancellation form; and information about third-party costs you will need to pay directly.
B6. Your right to cancel (cooling-off period)
Because you agree the contract at a distance, you normally have the right to cancel within 14 days of the day the contract is formed, without giving a reason. To cancel, tell us clearly – by email to info@alfordzinternational.com, or using the model cancellation form at the end of these terms.
- If you have not asked us to start during the 14-day period, we will refund everything you have paid, within 14 days of being told you are cancelling.
- If you ask us in writing to start work during the 14-day period, and you then cancel, you must pay a fair amount for the work actually done up to the point you cancelled, in proportion to the full price.
- You lose the right to cancel once the Services have been fully performed, but only where you asked us to begin during the cancellation period and acknowledged that you would lose the right to cancel once the Services were complete.
If you are a consumer outside the UK, different local rules may also apply; contact us and we will discuss how they affect your contract.
B7. Fees, third-party costs and refunds
The initial eligibility discussion is free. Fees for the Services are set out in your Service Proposal and are agreed with you individually before you commit. We tell you when invoices are issued, when payment is due and which methods we accept. If the scope changes, we agree any change in price with you in writing first.
Our fees are separate from fees you pay directly to Third-Party Providers – for example university application or tuition fees, examination fees, regulator fees, translation and attestation costs, and government or visa fees. We do not control those amounts and they are your responsibility.
Refunds are handled fairly and in line with your legal rights. We do not treat all fees as automatically non-refundable, and we do not apply hidden deductions. Where you cancel or we cannot complete the Services, we refund amounts paid for work not yet done, keeping only a fair amount for work already carried out. Third-party fees you have already paid directly to a Third-Party Provider are subject to that provider’s own refund rules.
B8. How we provide the Services
We will provide the Services with reasonable care and skill, as required by the Consumer Rights Act 2015. We give you honest, realistic guidance, but we do not promise a particular outcome. Any timescales we give are estimates and depend on you providing what we need and on the decisions and processing times of Third-Party Providers.
B9. Your responsibilities
- give us accurate, complete and honest information and genuine, lawful documents;
- tell us promptly if your circumstances or plans change;
- take part in consultations, training and preparation as agreed;
- review anything we prepare on your behalf before it is submitted, and confirm it is correct; and
- meet application, test and payment deadlines set by Third-Party Providers – these remain your responsibility.
If you give us inaccurate information or documents, or do not do something we need you to do, it may affect our ability to provide the Services, any timescales, and the outcome, and may lead to extra cost.
B10. Third parties and external decision-makers
Universities, employers, examination bodies, regulators, immigration authorities, payment providers and other Third-Party Providers act independently and on their own terms. We are not responsible for their decisions, processing times, fees or conduct. This does not reduce our own responsibility for providing the Services with reasonable care and skill.
B11. Training materials and intellectual property
Any training materials, templates or written guidance we give you are licensed to you for your own personal, non-commercial use in connection with your own application or registration. You may not record, copy, share or resell live sessions or materials without our written permission. We confirm that we hold the necessary rights in the materials we provide to you.
B12. Suspending or ending the contract
Either of us may end the contract by written notice if the other seriously breaks it and does not put it right within a reasonable time after being asked. We may suspend or end the Services if you do not pay an invoice that is properly due, if you ask us to act unlawfully or dishonestly, or if continuing would put us in breach of our professional or legal obligations. If the contract ends, we will complete any work you have already paid for where it is reasonable to do so, invoice you for work properly done up to that point, refund anything you have paid for work not done, and return or delete your documents in line with our Privacy Policy.
B13. Our responsibility to you
We are responsible for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not liable for loss that is not foreseeable, or for loss caused by events outside our reasonable control, or for your failure to follow our reasonable guidance, or for the independent decisions of Third-Party Providers.
Except for the liabilities that cannot be limited by law (below), our total liability to you in connection with a contract is limited to the total fees you have paid us for the Services under that contract.
Nothing in these terms limits or excludes our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; your statutory rights as a consumer, including the right to services carried out with reasonable care and skill and to a proportionate price reduction or repeat performance where they are not; or any other liability that cannot be limited or excluded by law.
B14. Events outside our reasonable control
We are not responsible for delay or failure caused by events outside our reasonable control, such as serious illness, failure of utilities or communications networks, government action, or a Third-Party Provider changing its process. If such an event happens we will tell you as soon as we can and take reasonable steps to minimise the effect. If the delay is substantial you may end the affected contract and we will refund amounts paid for work not done.
B15. Complaints
If something goes wrong, please tell us as soon as possible by email to info@alfordzinternational.com, marked “Complaint”. We will acknowledge your complaint within five working days and aim to give you a full response within 20 working days, or explain why we need longer. We are not currently a member of an Alternative Dispute Resolution scheme.
B16. Governing law and where you can bring a claim
These terms and any contract with us are governed by the law of Scotland. Any dispute may be dealt with by the Scottish courts. If you are a consumer living elsewhere in the United Kingdom, you keep the protection of the mandatory consumer-law rules of the part of the UK where you live, and you may bring proceedings in your local courts. If you are a consumer outside the UK, your local law may give you additional rights.
B17. General
- Changes to these terms. We may update these terms; the terms that apply to your contract are those in force when the contract was formed, unless we agree a change with you in writing.
- Transferring the contract. You may not transfer your rights or obligations without our agreement. We may transfer ours to another organisation, and will tell you if we do; this will not affect your rights.
- If a term is not enforceable, the rest of the terms continue to apply.
- Delay in enforcing terms. If we do not insist that you do something you are required to do, or delay in taking action, that does not mean you do not have to do it or that we cannot take action later.
- Other people. No one other than you and us has any rights under a contract.
- Notices. Notices under a contract should be sent by email to the address each of us has given the other.
- Entire agreement. Your contract is made up of the Service Proposal and these terms. This does not exclude liability for any statement we made to you that was false or misleading.
Model Cancellation Form
To Alfordz International Ltd, 37 Provender House, Waterloo Quay, Aberdeen AB11 5BS, Scotland, United Kingdom – email info@alfordzinternational.com:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract for the supply of the following service: [describe the service]
Ordered on [date]
Name of consumer(s): [name]
Address of consumer(s): [address]
Signature of consumer(s) (only if this form is notified on paper): [signature]
Date: [date]
[*] Delete as appropriate.
Quick Links
Our Services
- Study Abroad
- MBBS & Medical Studies in Europe
- UK & US University Admissions
- Nursing Studies Abroad
- Healthcare Careers
- UK Nursing & NMC Registration
- Ethical Healthcare Career Placement
- Training & Application Support
- OET, IELTS & NMC CBT Training
- UK OSCE & Clinical Guidance
- Visa & Documentation
- Employer & University Interview Coaching
Contact Us
37 Provender House,
Waterloo Quay,
Aberdeen AB11 5BS,
Scotland, UK
Compliance & Memberships
- British Council Trained Counsellor
- NHS Ethical Recruiters List
- ICO Registered ZC090887
- UK GDPR Compliant
- FSB Registered Member